Shipping Info

Domestic Shipping
If you have chosen the self-collection option, you may pick-up your orders from the next working day onwards at Double Up Coffee during our operating hours.

Expedited (with tracking)
Doorstep delivery via Qxpress which takes approximately 2 working days. A tracking number will be included in an email sent to you once your order is dispatched. 

International Shipping
We are able to ship internationally on an ad-hoc basis. For more information, get in touch with us at for further assistance. 

Returns / Exchange
As we’re unable to accept returns for coffee or any other perishable products, if you’re unhappy with your purchase please let us know and we’ll try to help you the best way possible. 

In the event that an item is faulty due to manufacturing defects, contact us with your order number and the condition of the item. We’ll get back to you as soon as possible to arrange a replacement, refund or to discuss other viable alternatives.